Privacy Policy

FLORA LUXE ("we," "us," or "our") is committed to protecting your privacy[web:137][web:139]. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We collect personal information you provide[web:139], including:

• Name, email address, phone number, and mailing address
• Payment information (processed securely via third-party processors)
• Delivery addresses and instructions
• Order history and preferences
• Account credentials

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages viewed and navigation patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to[web:137]:

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Provide customer service and support
• Personalize your shopping experience
• Send marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers (payment processors, delivery services)
• Analytics providers
• Legal authorities when required by law
• Business partners with your explicit consent

4. Data Security

We implement appropriate technical and organizational measures[web:139] to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to[web:137]:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Object to data processing
• Data portability

6. Cookies

We use cookies to enhance your experience, analyze site usage, and deliver personalized content. You can control cookies through your browser settings.